Aston Batam Hotel & Residence

Much appreciation to Berry for taking care of our requests during our stay. He has been very helpful from the time he helped arrange our transfer from the terminal to our additional requests for the room and for helping me book for spa services. All the staff at the front of house were very friendly and accommodating and similarly to the team at Basil restaurant especially Rezka (sorry I can't remember how to spell her name!). Overall, we had a good stay. The space of the 3BR apartment was good for my family of 5. The options in the buffet breakfast spread was also great and had a lot of options. The shuttle service to various malls nearby was very convenient.

They staff was really nice..they greeted u as u walked in through the glass Panel Door..The reception staffa ladywas really knowlegable as she was able to explain from A-Z regarding the hotel Facilities.i like that the staff gave me an option to switch from the Hotel to the Apartment as to suit my request for a smoking room as the Hotel Smoking rooms was Full. The breakfast spread was Awesome,the food was really delicious

The breakfast buffet was extensive and tasty. Rooms were clean and big. Staff were accommodating and helpful

Its been quite a long while since I stayed here previously and I must say standard is still great!My room is very clean. Toilet is squeky clean too.Bed and pillows as cozy fantastic as ever too! We simply LOVE Aston's breakfast buffet.The fact that all the dishes are tasty is a huge fete as the buffet offers multiple choices of dishes.As we had 3 days to enjoy the bfast,we tried most of the dishes offered and kudos to their chef! My mother in law came in a wheelchair and for 3 consecutive days,Angee and her team reserved for us convenient seatings and that we were very grateful for. I needed to do some printing and front office kindly did it for me.(can't remember his name) but overall experiance at Aston Hotel and Apartment is very worth our money.Highly recommended!

1) The staff Melly is super friendly and had proper orientation for us regarding how to go to our room, breakfast time and so many things. She is so kind and smiley. 2) Location is near to Nagoya Hill shopping mall. 3) There are swimming pool, gym and big dining hall in this hotel. 4) Our apartment has washing machine, fridge, water dispenser, microwave, crockery, kettle. 5) toiletries are provided.. 6) they allowed us to check in earlier since we arrived earlier and the room was ready. Thank you for you kind gesture..